Shipping policy

Order Processing:

  • Due to high order volume, all orders are processed and shipped within 3 business days from the date of purchase. Please note, pre-orders will be processed once inventory is received.
  • Orders placed on weekends or holidays will be processed within 3 business days from the next business day.
  • Once your order has been shipped, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your delivery.


Shipping Methods:

  • We offer standard shipping for all orders, with delivery times varying based on your location.

Shipping Times:

  • Fast shipping typically takes between 2-5 business days for delivery in Canada.
  • Due to tariffs applied by the US, shipping can take between 5-10 business days depending on the custom clearance.
  • International orders may take between 4-8 business days from the day the courier receives the package.


Shipping Costs:

  • $5 USD will be applies to US customers to cover the tariffs and extra shipping fees applied by USPS.
  • FREE worldwide shipping on all orders!


International Shipping:

  • We proudly ship internationally to many countries around the world. International shipping rates and delivery times may vary based on the destination and local customs regulations.
  • All import taxes, customs duties, and fees for international orders are included in the purchase price—no additional costs for the customer.


Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery through our website or the carrier's website.


Shipping Restrictions:

  • We are unable to ship to P.O. boxes or APO/FPO addresses at this time.
  • Some products may be subject to shipping restrictions based on their size, weight, or destination. If your order is affected by these restrictions, we will notify you promptly and provide alternative options if available.


Lost or Damaged Shipments:

  • In the rare event that your order is lost or damaged during transit, please contact our customer support team immediately. We will work diligently to resolve the issue and ensure that you receive a satisfactory outcome.


Contact Us:

If you have any questions or concerns regarding our shipping policy or your order, please don't hesitate to contact us. Our customer support team is available to assist you and can be reached via email at support@plestia.com or through our website's contact form.

Thank you for choosing Plestia! We appreciate your business and look forward to serving you again in the future.